Revenue extends opening hours for LPT Helpline

Last week, Revenue outlined that its LPT Helpline was extremely busy in advance of the November 7 deadline for filing LPT Returns.

In recent days there has been a further surge in the level of calls made to the LPT Helpline, and the number of daily calls exceeds 12,000.

Additionally, Revenue’s monitoring has identified that due to the high levels of demand for the LPT Helpline service, around 1,600 property owners have tried to call the LPT Helpline in advance of its opening time in recent days.

In light of this, today (November 2), Revenue announced that extended opening hours will be in place for its LPT Helpline, from 8am to 8pm, on Wednesday 3 November, and Thursday 4 November.

Further extended opening hours will be considered later this week if the level of demand for the LPT Service remains high.

Revenue said that mornings are the busiest time for calls coming through to its LPT Helpline.

Property owners that are having difficulties getting through in the morning are asked to please try again later in the day if they can.

Additionally, Revenue provided advice on the top three reasons property owners are contacting the LPT Helpline:

1. An LPT letter is not required to file an LPT Return

Property owners who have not received a hard copy letter about their LPT in the post may have received notification into their My Documents folder in myAccount or into their ROS Inbox.

However, the information in the letter is also available on the property owner’s LPT record and can be viewed when property owners are submitting their LPT Return in myAccount, ROS or the LPT Online Portal

2. Property owners can self-register their property

If a property is not currently registered with Revenue for LPT, property owners can register it themselves by clicking on the ‘Register New Property’ link on the Property Services Card in myAccount or in the ‘Other Services’ section on the ROS homepage

3. Changing valuation bands is ok

There is no requirement to contact Revenue where property owners determine that their property falls into a different valuation band than the valuation band indicated on Revenue’s online valuation guide or the valuation band used for the purposes of their Notice of LPT Estimate.

Property owners should select the valuation band that applies to the property’s market value, as determined by the property owner, when submitting their LPT Return.