Customer service excellence celebrated at Midlands 103 awards event in Tullamore
More than 60 businesses across the midlands are celebrating after being honoured at the 2025 Midlands 103 Customer Service Awards in the Tullamore Court Hotel.
The event recognises outstanding service across counties Laois, Offaly, and Westmeath, and 500 guests gathered to applaud the individuals and companies who go above and beyond for their customers every day.
This year’s awards followed weeks of on-air and online promotion, and more than 12,000 listener votes were posted in the 60+ categories. Winners were selected by an independent judging panel, led by renowned architect and Home of the Year star Hugh Wallace.
Among the night’s big winners:
• Beautician of the Year: Casey Connell, Flawless Beauty, Athlone
• Pharmacy of the Year: Quinn’s Pharmacy, Edenderry
• Insurance Broker of the Year: LowQuotes, Portlaoise
• James O’Connor Tradesman of the Year: Edmund Cooney, Cooney Kitchens, Coralstown
Other judges included author and money coach Kel Galavan, content creator Andrea Woods and Irish fashion and lifestyle influencer Michelle Fitzpatrick.
The Midlands 103 Customer Service Awards are sponsored by Dovida (formerly Home Instead).
Speaking at the event, Midlands 103 managing director Will Faulkner praised the calibre of this year’s nominees: “The level of talent, care and commitment on display tonight is nothing short of world-class. You don’t have to go to a big city to find excellence – it’s right here in the midlands.
“These winners and nominees are raising the bar for what customer service should look like, and we’re proud to celebrate them. Congratulations to all involved.”
The winners are:
Nail Salon of the Year: Glamorous Athlone
Nail Technician of the Year: Tiddlywinks Nails by Aisling, Tullamore
Hair Stylist of the Year: Shannen Hughes – Colour Republic, Athlone
Hair Salon of the Year: Bella Vida Hair, Athlone
Beautician of the Year: Casey Connell, Flawless Beauty, Athlone
Beauty Salon of the Year – sponsored by Ivy Grace Bridal: Flawless Beauty, Athlone
Barber of the Year: Dapper Shams, Mullingar
Spa of the Year: Midlands Park Spa and Beauty, Portlaoise
Skin Specialist of the Year: Niamh Darcy, Re-Nu Skin and Beauty Clinic, Tullamore
Brow Specialist of the Year: Teresa Ward, Boujee Brows and Beauty, Tullamore
Lash Specialist of the Year: Sanders Wellness and Beauty, Tullamore
Make Up Artist of the Year: Katie Rabbette Makeup Artistry, Clara
Boutique of the Year: Kode Clothing and Footwear, Tullamore
Electrical Store of the Year: Clearys Electrical, Mullingar
Sports Retailer of the Year – sponsored by The Unit Gym Clara: DSsports, Emo
Artisan Food Supplier of the Year: Sugar Plum Sweetery, Mullingar
Menswear Store of the Year – sponsored by Keenan Bauer Motors: Guy Clothing, Tullamore
Crèche of the Year: Memory Lane Preschool, Edenderry
Legal Firm of the Year: Byrne Carolan Cunningham LLP Solicitors, Athlone
Best Pet Service Provider of the Year: Offaly Pet Sitting, Tullamore
James O’Connor Trades-person of the Year Award – sponsored by CL Plant and Tool Hire: Edmund Cooney, Cooney Kitchens, Coralstown
Recruitment Company of the Year: Nuvo Recruitment, Portlaoise
Caring Service of the Year – sponsored by Quinn’s Pharmacy Edenderry: Cherry Blossom Therapy, Killucan
Optician of the Year: Eye Contact, Tullamore
Dental Practice of the Year: Dental Excellence, Athlone
Pharmacy of the Year: Quinn’s Pharmacy, Edenderry
Travel Agent of the Year: Cloud9 Travel, Tullamore
Best Customer Service of the Year – sponsored by Golden Island Shopping Centre: Topline Heavins and Euronics, Athlone
Workplace of the Year – sponsored by Kode Clothing and Footwear: Dental Excellence, Athlone
Accountancy Firm of the Year: ND Audit and Advisory, Portlaoise
Financial Service of the Year: Offaly MABS
Insurance Broker of the Year: LowQuotes, Portlaoise
Florist of the Year: Flowers Unique, Moate
Entertainment / Activity Facility of the Year: Speak Out Drama, Tullamore
Best Online Food Delivery Service: WhatsForDinner.ie
Service Department of the Year: Des Hughes Motors, Portlaoise
Car Dealership of the Year – sponsored by Shishir Indian Restaurant: Hugo Loonam Motors, Cloghan
Car Sales Person of the Year – sponsored by McNamee Tyres: Tom Coffey, Tullamore Motors
Tyre Supplier of the Year sponsored by Sleator Kia: McNamee Tyres, Mullingar
Kitchen Supplier of the Year sponsored by Cleary Electrical: DWK – Direct Wholesale Kitchens, Edenderry
Floor Store of the Year sponsored by Cloud 9 Furniture: Floor Store Direct, Tullamore
Best Security / Safety / Locksmith of the Year: Nolan Locksmiths, Portlaoise
Fuel Supplier of the Year: Lambe Oil, Tullamore
Modular / Log Home Provider of the Year: Shanette Superior Space, Kilbeggan
Best Home Furnishing | Interiors Store of the Year sponsored by Cooney Kitchens and Bedroom: Finline Furniture, Emo
Fitness Facility / Gym of the Yea sponsored by: DS Sport GET FIT, Tullamore
Fitness Class Instructor of the Year: Derinn Byrne, Midlands Park Hotel, Portlaoise
Wellness, Body and Mind Fitness Centre (to include Pilates, Yoga and Wellness) of the Year: Bombshells Pole, Tullamore
Personal Trainer of the Year: Conor Galgey, Galgey Coaching, Tullamore
Fitness Challenge of the Year: The Unit Gym, Clara
Sports Provider of the Year – sponsored by O’Gorman’s Bar: DSsports, Emo
Bridal Wear Store of the Year – sponsored by: Guy Clothing, Tullamore: Smart Brides, Portlaoise
Wedding Photographer / Videographer of the Year – sponsored by: The Heritage Hotel, Killenard: JMB Videos, Tullamore
Groomswear Supplier of the Year – sponsored by Tullamore Credit Union: Guy Clothing, Tullamore
Wedding Accessories and Decor Company of the Year: Ashwood Events, Kinnegad
Auctioneering Firm of the Year – sponsored by Tormeys Solicitors: Midlands Real Estate, Tullamore
Contractor of the Year: FJS Joinery, Edenderry
Architectural / Engineering Firm of the Year: Clonearl Engineering, Daingean
Builder of the Year – sponsored by Direct Wholesale Kitchens, Edenderry: Seamus Foy and Sons Building Contractors, Rhode
Best Agricultural Supplier of the Year – sponsored by Lambe Oil, Tullamore: John Dixon Plant Hire, Killucan
Farm Machinery Supplier of the Year: Casey Agri, Garryhinch